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Order Cancellations & Changes

You may cancel or make changes to your order as long as it has not yet shipped from our warehouse. This must be done by calling our Customer Care Center during normal business hours: Monday through Friday from 8:30am to 5:30pm; Saturdays from 8:30am to 4:00pm, and Sundays from 10:00am to 3:00pm. We cannot guarantee cancellations or changes requested via email.

If your order needs to be canceled or changed after it has shipped, you may be subject to an additional shipping or restocking fee.

If you have any questions, we can be reached by E-mail, Live Chat or Telephone at: (02) 6766 5886.